Advanced Mode and the Help Desk: Built for law firms

Every request answered, and counted

In a firm, a request that sits is a client waiting.

Chat that does the work

Advanced Mode is Fuela's own space in chat. When Fuela needs a decision, it shows a card that says in plain words who asked and what for.

Requests become tasks

A message in the team chat or a client's room becomes a task on its own. It has an owner and a clock.

Know who has the ball

See open requests, how fast you respond, who is holding each one and what is overdue against your own target. Where the delay is a person or a step, you can finally see it.

Faster intake starts with a desk that never loses a request.