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Fuel by Insert Fuel: how to delete your account and your data.
How to delete your account
This page is for the Fuel app by Insert Fuel (iPhone, Android and web). Two ways:
- In the app. Open Settings, then Delete account, and confirm. Your account is closed right away.
- By email. Write to team@insertfuel.com from the email address on your account, with the subject "Delete my account". We confirm and delete it within 30 days.
What is deleted
- Your profile: name, photo, email address, phone number and settings.
- Your messages, voice notes and call replays that belong to you.
- Your files, photos and videos, and your notes, docs and tasks.
- Your sign-in, your notification token and the copies kept on your devices.
What is kept, and for how long
- Invoices and payment records: 7 years, as tax law requires. We keep the plan, amount, date and status, never a full card number.
- Backups: removed on a 30-day rolling cycle, so deleted data leaves them within 30 days.
- Messages you sent in a shared room may show as from a deleted account to the other people in that room.
Contact
Questions about deleting your data: team@insertfuel.com. The full rules are in our Privacy Policy.