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Stuck on something?
Four ways to get unstuck, in the order that usually gets you an answer soonest. Support is unlimited on every fuel plan, including Starter.
Search the knowledgebase
Most questions already have an answer written down. This is the fastest route by a distance, at any hour.
Open the 24/7 Help DeskChat with support
The chat widget on the Help Desk is staffed around the clock, and it is unlimited on every fuel plan. No ticket allowance, no fair-use asterisk.
Start a chatThe 24/7 Help Desk is genuinely unlimited on every plan. Fuel hours are a separate thing entirely, and you never spend them on asking a question.
About the 24/7 Help Desk
Search the knowledgebase or start a chat. It is staffed around the clock and it is unlimited on every plan. It runs on a separate system at help.insertfuel.com, which is why the link opens in a new tab. We are moving the knowledgebase into our own platform over time, and nothing you have bookmarked will break when we do.
The 10-Step Playbook
Ninety-five actions in the order they need doing. A surprising number of support questions are answered by finding your step on it.
Weekly Coaching with Basim
Thursdays at 1:00 PM Central. Bring the thing you are stuck on and get it worked through live.
Help Library
Short visual guides, free for every member. Open one and tap through it.
Guide 1 of 7
Getting started
Set up your profile, your builder page and your Fuela voice.
Open the guideGuide 2 of 7
Talk to Fuela
Messages, voice, tasks, goals and diagrams in one chat.
Open the guideGuide 3 of 7
Community and rooms
The Garage, the Mirror, replays, posting and reactions.
Open the guideGuide 4 of 7
Fuel Drop
Send big files and keep them in albums.
Open the guideGuide 5 of 7
Dreams, goals, projects, playbooks and prompts
How the big picture turns into daily work.
Open the guideGuide 6 of 7
Make your own deck
Build and share a presentation in Fuel Slides.
Open the guideGuide 7 of 7
How to give feedback
Tell us what works and what does not. We read all of it.
Open the guideNot in a guide? Ask Fuela, or open the 24/7 Help Desk above.